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mhersh221

External


Since: Dec 04, 2004
Posts: 96



(Msg. 1) Posted: Mon Jun 20, 2011 2:50 am
Post subject: USB port problem
Archived from groups: microsoft>public>windowsxp>general, others (more info?)

Here's what I'm running:

Motherboard - Intel DP55KG
CPU - Intel Core i7 K 875 @ 2.93Ghz
Memory - 8 Gb (3.49 Gb in XP)
Nvidia GeForce GTS 250
Dual-boot Windows 7 Ultimate 64 bit, XP Pro SP3

I built this computer 6 months ago and have been generally satisfied
although it didn't quite set the world on fire as I expected.

In Windows XP (my preferred OS) I have been experiencing gradually
increasing problems with the two front USB ports, the ones on the case. I
examined the connection between the case and the motherboard and
everything seemed to be OK.

I made the mistake of trying to uninstall all the USB hubs, controllers,
etc. until my mouse and keyboard quit working. My thoughts were that when
the devices reinstalled themselves the problem would be corrected.
According the Device Manager, they did, but the mouse never did come
back.

I restored my XP partition from a disk image from about 10 days ago. So
I'm back to square one. When I plug a flash memory stick in one of the
front ports, the light comes on but no "Device Connect" sound. If I go
into Disk Management it shows but with no drive letter. I can assign it a
drive letter, but it still isn't accessible in Windows Explorer. The
drive letter I assigned it is there as removable media but clicking on it
yields "please insert media".

I have the installation CD that came with the motherboard. I ran the
chipset drivers installation but it changed nothing. I'm sure that if I
restored from a month old disk image, it would be OK again. But I don't
want to have to reinstall all the stuff I've installed in the last month.

BUT... in Windows 7 there is absolutely no problem with those front ports
whatsoever. It has to be something with the drivers in XP for those front
ports. Doesn't it? Smile

I'm getting by with an external 4 port hub that I can reach, but I'd
prefer to have everything working as it should.

Crossposted to alt.comp.hardware although I do think it's an OS problem.

I repeat... the problem does NOT exist in Windows 7 (which sucks).

As usual, any help would be greatly appreciated!

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mhersh221

External


Since: Dec 04, 2004
Posts: 96



(Msg. 2) Posted: Mon Jun 20, 2011 4:43 am
Post subject: Re: USB port problem [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Menno Hershberger wrote in


> Here's what I'm running:
>
> Motherboard - Intel DP55KG
> CPU - Intel Core i7 K 875 @ 2.93Ghz
> Memory - 8 Gb (3.49 Gb in XP)
> Nvidia GeForce GTS 250
> Dual-boot Windows 7 Ultimate 64 bit, XP Pro SP3
>
> I built this computer 6 months ago and have been generally satisfied
> although it didn't quite set the world on fire as I expected.
>
> In Windows XP (my preferred OS) I have been experiencing gradually
> increasing problems with the two front USB ports, the ones on the
> case. I examined the connection between the case and the motherboard
> and everything seemed to be OK.
>
> I made the mistake of trying to uninstall all the USB hubs,
> controllers, etc. until my mouse and keyboard quit working. My
> thoughts were that when the devices reinstalled themselves the problem
> would be corrected. According the Device Manager, they did, but the
> mouse never did come back.
>
> I restored my XP partition from a disk image from about 10 days ago.
> So I'm back to square one. When I plug a flash memory stick in one of
> the front ports, the light comes on but no "Device Connect" sound. If
> I go into Disk Management it shows but with no drive letter. I can
> assign it a drive letter, but it still isn't accessible in Windows
> Explorer. The drive letter I assigned it is there as removable media
> but clicking on it yields "please insert media".
>
> I have the installation CD that came with the motherboard. I ran the
> chipset drivers installation but it changed nothing.

Hold everything! When I ran that installation, it ran a bit and the
window went away. No closing remarks. The ports still didn't work so I
rebooted into Windows 7 and in my frustration made this post.

Now, back in XP again, the front ports seem to be working flawlessly. So
maybe the reinstall of the drivers DID fix it, but required a reboot to
take effect.

I wanted to post this right away so no one would waste a bunch of time
trying to figure out a solution for me. I've received plenty of
assistance in these groups and appreciate it all. Just don't want anyone
to waste any time on this one.

Crossing my fingers.... Smile


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Thee Chicago Wolf [MVP]

External


Since: Nov 23, 2009
Posts: 5



(Msg. 3) Posted: Mon Jun 20, 2011 12:16 pm
Post subject: Re: USB port problem [Login to view extended thread Info.]
Imported from groups: microsoft>public>windowsxp>general (more info?)

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mhersh221

External


Since: Dec 04, 2004
Posts: 96



(Msg. 4) Posted: Mon Jun 20, 2011 5:13 pm
Post subject: Re: USB port problem [Login to view extended thread Info.]
Archived from groups: microsoft>public>windowsxp>general, others (more info?)

Menno Hershberger wrote in


> Menno Hershberger wrote in
>
>
>> Here's what I'm running:
>>
>> Motherboard - Intel DP55KG
>> CPU - Intel Core i7 K 875 @ 2.93Ghz
>> Memory - 8 Gb (3.49 Gb in XP)
>> Nvidia GeForce GTS 250
>> Dual-boot Windows 7 Ultimate 64 bit, XP Pro SP3
>>
>> I built this computer 6 months ago and have been generally satisfied
>> although it didn't quite set the world on fire as I expected.
>>
>> In Windows XP (my preferred OS) I have been experiencing gradually
>> increasing problems with the two front USB ports, the ones on the
>> case. I examined the connection between the case and the motherboard
>> and everything seemed to be OK.
>>
>> I made the mistake of trying to uninstall all the USB hubs,
>> controllers, etc. until my mouse and keyboard quit working. My
>> thoughts were that when the devices reinstalled themselves the
>> problem would be corrected. According the Device Manager, they did,
>> but the mouse never did come back.
>>
>> I restored my XP partition from a disk image from about 10 days ago.
>> So I'm back to square one. When I plug a flash memory stick in one of
>> the front ports, the light comes on but no "Device Connect" sound. If
>> I go into Disk Management it shows but with no drive letter. I can
>> assign it a drive letter, but it still isn't accessible in Windows
>> Explorer. The drive letter I assigned it is there as removable media
>> but clicking on it yields "please insert media".
>>
>> I have the installation CD that came with the motherboard. I ran the
>> chipset drivers installation but it changed nothing.
>
> Hold everything! When I ran that installation, it ran a bit and the
> window went away. No closing remarks. The ports still didn't work so I
> rebooted into Windows 7 and in my frustration made this post.
>
> Now, back in XP again, the front ports seem to be working flawlessly.
> So maybe the reinstall of the drivers DID fix it, but required a
> reboot to take effect.
>
> I wanted to post this right away so no one would waste a bunch of time
> trying to figure out a solution for me. I've received plenty of
> assistance in these groups and appreciate it all. Just don't want
> anyone to waste any time on this one.
>
> Crossing my fingers.... Smile

I spoke too soon... Sad
Rebooted for an update and it's back to the same thing again.

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Thee Chicago Wolf [MVP]

External


Since: Nov 23, 2009
Posts: 5



(Msg. 5) Posted: Mon Jun 20, 2011 7:10 pm
Post subject: Re: USB port problem [Login to view extended thread Info.]
Imported from groups: microsoft>public>windowsxp>general (more info?)

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Paul

External


Since: Dec 06, 2006
Posts: 513



(Msg. 6) Posted: Mon Jun 20, 2011 11:16 pm
Post subject: Re: USB port problem [Login to view extended thread Info.]
Archived from groups: microsoft>public>windowsxp>general, others (more info?)

Menno Hershberger wrote:
> Menno Hershberger wrote in
>
>
>> Menno Hershberger wrote in
>>
>>
>>> Here's what I'm running:
>>>
>>> Motherboard - Intel DP55KG
>>> CPU - Intel Core i7 K 875 @ 2.93Ghz
>>> Memory - 8 Gb (3.49 Gb in XP)
>>> Nvidia GeForce GTS 250
>>> Dual-boot Windows 7 Ultimate 64 bit, XP Pro SP3
>>>
>>> I built this computer 6 months ago and have been generally satisfied
>>> although it didn't quite set the world on fire as I expected.
>>>
>>> In Windows XP (my preferred OS) I have been experiencing gradually
>>> increasing problems with the two front USB ports, the ones on the
>>> case. I examined the connection between the case and the motherboard
>>> and everything seemed to be OK.
>>>
>>> I made the mistake of trying to uninstall all the USB hubs,
>>> controllers, etc. until my mouse and keyboard quit working. My
>>> thoughts were that when the devices reinstalled themselves the
>>> problem would be corrected. According the Device Manager, they did,
>>> but the mouse never did come back.
>>>
>>> I restored my XP partition from a disk image from about 10 days ago.
>>> So I'm back to square one. When I plug a flash memory stick in one of
>>> the front ports, the light comes on but no "Device Connect" sound. If
>>> I go into Disk Management it shows but with no drive letter. I can
>>> assign it a drive letter, but it still isn't accessible in Windows
>>> Explorer. The drive letter I assigned it is there as removable media
>>> but clicking on it yields "please insert media".
>>>
>>> I have the installation CD that came with the motherboard. I ran the
>>> chipset drivers installation but it changed nothing.
>> Hold everything! When I ran that installation, it ran a bit and the
>> window went away. No closing remarks. The ports still didn't work so I
>> rebooted into Windows 7 and in my frustration made this post.
>>
>> Now, back in XP again, the front ports seem to be working flawlessly.
>> So maybe the reinstall of the drivers DID fix it, but required a
>> reboot to take effect.
>>
>> I wanted to post this right away so no one would waste a bunch of time
>> trying to figure out a solution for me. I've received plenty of
>> assistance in these groups and appreciate it all. Just don't want
>> anyone to waste any time on this one.
>>
>> Crossing my fingers.... Smile
>
> I spoke too soon... Sad
> Rebooted for an update and it's back to the same thing again.
>

Check the setupapi.log file on the C: drive.

You should see fresh entries, from the "good" install, followed
by a re-enumeration for some reason later. The entries should have
date stamps. The file rolls over if it gets big enough, so there
may be several files with that root name.

For example, my file is C:\WINDOWS\setupapi.log

********************************************************************************
[2010/02/24 06:17:06 568.133 Driver Install]
#-019 Searching for hardware ID(s): pci\ven_8086&dev_293a&subsys_82771043&rev_02,
pci\ven_8086&dev_293a&subsys_82771043,
pci\ven_8086&dev_293a&cc_0c0320,
pci\ven_8086&dev_293a&cc_0c03
#-018 Searching for compatible ID(s): pci\ven_8086&dev_293a&rev_02,
pci\ven_8086&dev_293a,
pci\ven_8086&cc_0c0320,
pci\ven_8086&cc_0c03,
pci\ven_8086,
pci\cc_0c0320,
pci\cc_0c03
#-198 Command line processed: C:\WINDOWS\system32\services.exe
#I022 Found "PCI\CC_0C0320" in C:\WINDOWS\inf\usbport.inf;
Device: "Standard Enhanced PCI to USB Host Controller";
Driver: "Standard Enhanced PCI to USB Host Controller";
Provider: "Microsoft";
Mfg: "(Standard USB Host Controller)";
Section name: "EHCI.Dev".
#I023 Actual install section: [EHCI.Dev.NT]. Rank: 0x00002005.
Effective driver date: 06/01/2002.
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#I063 Selected driver installs from section [EHCI.Dev] in "c:\windows\inf\usbport.inf".
#I320 Class GUID of device remains: {36FC9E60-C465-11CF-8056-444553540000}.
#I060 Set selected driver.
#I058 Selected best compatible driver.
#-166 Device install function: DIF_INSTALLDEVICEFILES.
#I124 Doing copy-only install of "PCI\VEN_8086&DEV_293A&SUBSYS_82771043&REV_02\3&11583659&0&EF".
#-166 Device install function: DIF_REGISTER_COINSTALLERS.
#I056 Coinstallers registered.
#-166 Device install function: DIF_INSTALLINTERFACES.
#-011 Installing section [EHCI.Dev.NT.Interfaces] from "c:\windows\inf\usbport.inf".
#I054 Interfaces installed.
#-166 Device install function: DIF_INSTALLDEVICE.
#I123 Doing full install of "PCI\VEN_8086&DEV_293A&SUBSYS_82771043&REV_02\3&11583659&0&EF".
#I121 Device install of "PCI\VEN_8086&DEV_293A&SUBSYS_82771043&REV_02\3&11583659&0&EF"
finished successfully.
********************************************************************************

Paul
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mhersh221

External


Since: Dec 04, 2004
Posts: 96



(Msg. 7) Posted: Tue Jun 21, 2011 4:22 am
Post subject: Re: USB port problem [Login to view extended thread Info.]
Archived from groups: microsoft>public>windowsxp>general (more info?)

"Thee Chicago Wolf [MVP]" wrote in


> On Mon, 20 Jun 2011 13:13:36 -0500, Menno Hershberger
> wrote:
>
>>Menno Hershberger wrote in
>>
>>
>>> Menno Hershberger wrote in
>>>
>>>
>>>> Here's what I'm running:
>>>>
>>>> Motherboard - Intel DP55KG
>>>> CPU - Intel Core i7 K 875 @ 2.93Ghz
>>>> Memory - 8 Gb (3.49 Gb in XP)
>>>> Nvidia GeForce GTS 250
>>>> Dual-boot Windows 7 Ultimate 64 bit, XP Pro SP3
>>>>
>>>> I built this computer 6 months ago and have been generally
>>>> satisfied although it didn't quite set the world on fire as I
>>>> expected.
>>>>
>>>> In Windows XP (my preferred OS) I have been experiencing gradually
>>>> increasing problems with the two front USB ports, the ones on the
>>>> case. I examined the connection between the case and the
>>>> motherboard and everything seemed to be OK.
>>>>
>>>> I made the mistake of trying to uninstall all the USB hubs,
>>>> controllers, etc. until my mouse and keyboard quit working. My
>>>> thoughts were that when the devices reinstalled themselves the
>>>> problem would be corrected. According the Device Manager, they did,
>>>> but the mouse never did come back.
>>>>
>>>> I restored my XP partition from a disk image from about 10 days
>>>> ago. So I'm back to square one. When I plug a flash memory stick in
>>>> one of the front ports, the light comes on but no "Device Connect"
>>>> sound. If I go into Disk Management it shows but with no drive
>>>> letter. I can assign it a drive letter, but it still isn't
>>>> accessible in Windows Explorer. The drive letter I assigned it is
>>>> there as removable media but clicking on it yields "please insert
>>>> media".
>>>>
>>>> I have the installation CD that came with the motherboard. I ran
>>>> the chipset drivers installation but it changed nothing.
>>>
>>> Hold everything! When I ran that installation, it ran a bit and the
>>> window went away. No closing remarks. The ports still didn't work so
>>> I rebooted into Windows 7 and in my frustration made this post.
>>>
>>> Now, back in XP again, the front ports seem to be working
>>> flawlessly. So maybe the reinstall of the drivers DID fix it, but
>>> required a reboot to take effect.
>>>
>>> I wanted to post this right away so no one would waste a bunch of
>>> time trying to figure out a solution for me. I've received plenty of
>>> assistance in these groups and appreciate it all. Just don't want
>>> anyone to waste any time on this one.
>>>
>>> Crossing my fingers.... Smile
>>
>>I spoke too soon... Sad
>>Rebooted for an update and it's back to the same thing again.
>
> Do you know if you've installed the chipset software installation
> drivers? Grab them here:
> http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=816&Dwnld
> ID=20019&ProductFamily=Chipsets&ProductLine=Chipset+Software&ProductPro
> duct=Intel%C2%AE+Chipset+Software+Installation+Utility&lang=eng
>
> Report back.

That one makes me a little nervous. It does say that the utility will let
you know if it needs updating, but I'm not sure my Core i7 K 875 matches
up with that list.

And more importantly, from that link...
-----------------------------------------
"**Important**
The Intel Chipset Device Software does not install drivers for AGP or
USB. DO NOT DOWNLOAD THIS UTILITY IF YOUR DEVICE MANUFACTURER IS
RECOMMENDING IT TO CORRECT AN "AGP DRIVER," "AGP GART," OR "USB DRIVER"
ISSUE; IT WILL NOT CORRECT YOUR ISSUE.
-----------------------------------------

Everything else is working OK. If it doesn't do anythig for USB then I
don't want to take a chance on screwing something else up.

Thanks for the suggestion though.

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mhersh221

External


Since: Dec 04, 2004
Posts: 96



(Msg. 8) Posted: Tue Jun 21, 2011 4:49 am
Post subject: Re: USB port problem [Login to view extended thread Info.]
Archived from groups: microsoft>public>windowsxp>general, others (more info?)

Paul wrote in

> Menno Hershberger wrote:
>> Menno Hershberger wrote in
>>
>>
>>> Menno Hershberger wrote in
>>>
>>>
>>>> Here's what I'm running:
>>>>
>>>> Motherboard - Intel DP55KG
>>>> CPU - Intel Core i7 K 875 @ 2.93Ghz
>>>> Memory - 8 Gb (3.49 Gb in XP)
>>>> Nvidia GeForce GTS 250
>>>> Dual-boot Windows 7 Ultimate 64 bit, XP Pro SP3
>>>>
>>>> I built this computer 6 months ago and have been generally
>>>> satisfied although it didn't quite set the world on fire as I
>>>> expected.
>>>>
>>>> In Windows XP (my preferred OS) I have been experiencing gradually
>>>> increasing problems with the two front USB ports, the ones on the
>>>> case. I examined the connection between the case and the
>>>> motherboard and everything seemed to be OK.
>>>>
>>>> I made the mistake of trying to uninstall all the USB hubs,
>>>> controllers, etc. until my mouse and keyboard quit working. My
>>>> thoughts were that when the devices reinstalled themselves the
>>>> problem would be corrected. According the Device Manager, they did,
>>>> but the mouse never did come back.
>>>>
>>>> I restored my XP partition from a disk image from about 10 days
>>>> ago. So I'm back to square one. When I plug a flash memory stick in
>>>> one of the front ports, the light comes on but no "Device Connect"
>>>> sound. If I go into Disk Management it shows but with no drive
>>>> letter. I can assign it a drive letter, but it still isn't
>>>> accessible in Windows Explorer. The drive letter I assigned it is
>>>> there as removable media but clicking on it yields "please insert
>>>> media".
>>>>
>>>> I have the installation CD that came with the motherboard. I ran
>>>> the chipset drivers installation but it changed nothing.
>>> Hold everything! When I ran that installation, it ran a bit and the
>>> window went away. No closing remarks. The ports still didn't work so
>>> I rebooted into Windows 7 and in my frustration made this post.
>>>
>>> Now, back in XP again, the front ports seem to be working
>>> flawlessly. So maybe the reinstall of the drivers DID fix it, but
>>> required a reboot to take effect.
>>>
>>> I wanted to post this right away so no one would waste a bunch of
>>> time trying to figure out a solution for me. I've received plenty of
>>> assistance in these groups and appreciate it all. Just don't want
>>> anyone to waste any time on this one.
>>>
>>> Crossing my fingers.... Smile
>>
>> I spoke too soon... Sad
>> Rebooted for an update and it's back to the same thing again.
>>
>
> Check the setupapi.log file on the C: drive.
>
> You should see fresh entries, from the "good" install, followed
> by a re-enumeration for some reason later. The entries should have
> date stamps. The file rolls over if it gets big enough, so there
> may be several files with that root name.
>
> For example, my file is C:\WINDOWS\setupapi.log
>
> ***********************************************************************
> ********* [2010/02/24 06:17:06 568.133 Driver Install]
> #-019 Searching for hardware ID(s):
> pci\ven_8086&dev_293a&subsys_82771043&rev_02,
>
> pci\ven_8086&dev_293a&subsys_82771043,
> pci\ven_8086&dev_293a&cc_0c0320,
> pci\ven_8086&dev_293a&cc_0c03
> #-018 Searching for compatible ID(s): pci\ven_8086&dev_293a&rev_02,
> pci\ven_8086&dev_293a,
> pci\ven_8086&cc_0c0320,
> pci\ven_8086&cc_0c03,
> pci\ven_8086,
> pci\cc_0c0320,
> pci\cc_0c03
> #-198 Command line processed: C:\WINDOWS\system32\services.exe
> #I022 Found "PCI\CC_0C0320" in C:\WINDOWS\inf\usbport.inf;
> Device: "Standard Enhanced PCI to USB
> Host Controller";
> Driver: "Standard Enhanced PCI to USB
> Host Controller";
> Provider: "Microsoft";
> Mfg: "(Standard USB Host Controller)";
> Section name: "EHCI.Dev".
> #I023 Actual install section: [EHCI.Dev.NT]. Rank: 0x00002005.
> Effective driver date: 06/01/2002.
> #-166 Device install function: DIF_SELECTBESTCOMPATDRV.
> #I063 Selected driver installs from section [EHCI.Dev] in
> "c:\windows\inf\usbport.inf". #I320 Class GUID of device remains:
> {36FC9E60-C465-11CF-8056-444553540000}. #I060 Set selected driver.
> #I058 Selected best compatible driver.
> #-166 Device install function: DIF_INSTALLDEVICEFILES.
> #I124 Doing copy-only install of
> "PCI\VEN_8086&DEV_293A&SUBSYS_82771043&REV_02\3&11583659&0&EF". #-166
> Device install function: DIF_REGISTER_COINSTALLERS. #I056 Coinstallers
> registered. #-166 Device install function: DIF_INSTALLINTERFACES.
> #-011 Installing section [EHCI.Dev.NT.Interfaces] from
> "c:\windows\inf\usbport.inf". #I054 Interfaces installed.
> #-166 Device install function: DIF_INSTALLDEVICE.
> #I123 Doing full install of
> "PCI\VEN_8086&DEV_293A&SUBSYS_82771043&REV_02\3&11583659&0&EF". #I121
> Device install of
> "PCI\VEN_8086&DEV_293A&SUBSYS_82771043&REV_02\3&11583659&0&EF"
> finished successfully.
> ***********************************************************************

OK. The log from when I uninstalled everything and didn't get it all back
would have been lost when I went back 10 days. But after I did that and
then ran the motherboard CD, it produced this:
--------------------------------------------------------------------
[2011/06/19 19:54:15 1608.3 Driver Install]
#-019 Searching for hardware ID(s): usb\vid_1307&pid_0163&rev_0100,usb\vid_
1307&pid_0163
#-018 Searching for compatible ID(s): usb\class_08&subclass_06&prot_50,usb
\class_08&subclass_06,usb\class_08
#-198 Command line processed: D:\WINDOWS\system32\services.exe
#I022 Found "USB\Class_08&SubClass_06&Prot_50" in D:\WINDOWS\inf
\usbstor.inf; Device: "USB Mass Storage Device"; Driver: "USB Mass Storage
Device"; Provider: "Microsoft"; Mfg: "Compatible USB storage device";
Section name: "USBSTOR_BULK".
#I087 Driver node not trusted, rank changed from 0x00002000 to 0x0000a000.
#I023 Actual install section: [USBSTOR_BULK.NT]. Rank: 0x0000a000.
Effective driver date: 07/01/2001.
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#I063 Selected driver installs from section [USBSTOR_BULK] in "d:\windows
\inf\usbstor.inf".
#I320 Class GUID of device remains: {36FC9E60-C465-11CF-8056-444553540000}.
#I060 Set selected driver.
#I058 Selected best compatible driver.
#-166 Device install function: DIF_INSTALLDEVICEFILES.
#I124 Doing copy-only install of "USB\VID_1307&PID_0163\64122B132FD053".
#-166 Device install function: DIF_REGISTER_COINSTALLERS.
#I056 Coinstallers registered.
#-166 Device install function: DIF_INSTALLINTERFACES.
#-011 Installing section [USBSTOR_BULK.NT.Interfaces] from "d:\windows\inf
\usbstor.inf".
#I054 Interfaces installed.
#-166 Device install function: DIF_INSTALLDEVICE.
#I123 Doing full install of "USB\VID_1307&PID_0163\64122B132FD053".
#I121 Device install of "USB\VID_1307&PID_0163\64122B132FD053" finished
successfully.
[2011/06/19 19:54:19 1608.7 Driver Install]
#-019 Searching for hardware ID(s): usbstor\diskjetflashts2gjfv10_______
0.00,usbstor\diskjetflashts2gjfv10_______,usbstor\diskjetflash,usbstor
\jetflashts2gjfv10_______0,jetflashts2gjfv10_______0,usbstor
\gendisk,gendisk
#-018 Searching for compatible ID(s): usbstor\disk,usbstor\raw
#-198 Command line processed: D:\WINDOWS\system32\services.exe
#I022 Found "GenDisk" in D:\WINDOWS\inf\disk.inf; Device: "Disk drive";
Driver: "Disk drive"; Provider: "Microsoft"; Mfg: "(Standard disk drives)";
Section name: "disk_install".
#I023 Actual install section: [disk_install.NT]. Rank: 0x00000006.
Effective driver date: 07/01/2001.
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#I063 Selected driver installs from section [disk_install] in "d:\windows
\inf\disk.inf".
#I320 Class GUID of device remains: {4D36E967-E325-11CE-BFC1-08002BE10318}.
#I060 Set selected driver.
#I058 Selected best compatible driver.
#-166 Device install function: DIF_INSTALLDEVICEFILES.
#I124 Doing copy-only install of "USBSTOR\DISK&VEN_JETFLASH&PROD_TS2GJFV10
&REV_0.00\64122B132FD053&0".
#-166 Device install function: DIF_REGISTER_COINSTALLERS.
#I056 Coinstallers registered.
#-166 Device install function: DIF_INSTALLINTERFACES.
#-011 Installing section [disk_install.NT.Interfaces] from "d:\windows\inf
\disk.inf".
#I054 Interfaces installed.
#-166 Device install function: DIF_INSTALLDEVICE.
#I123 Doing full install of "USBSTOR\DISK&VEN_JETFLASH&PROD_TS2GJFV10&REV_
0.00\64122B132FD053&0".
#I121 Device install of "USBSTOR\DISK&VEN_JETFLASH&PROD_TS2GJFV10&REV_0.00
\64122B132FD053&0" finished successfully.
[2011/06/19 19:54:24 1608.11 Driver Install]
#-019 Searching for hardware ID(s): storage\volume
#-018 Searching for compatible ID(s): storage\volume
#-198 Command line processed: D:\WINDOWS\system32\services.exe
#I022 Found "STORAGE\Volume" in D:\WINDOWS\inf\volume.inf; Device: "Generic
volume"; Driver: "Generic volume"; Provider: "Microsoft"; Mfg: "Microsoft";
Section name: "volume_install".
#I087 Driver node not trusted, rank changed from 0x00000000 to 0x0000c000.
#I023 Actual install section: [volume_install]. Rank: 0x0000c000. Effective
driver date: 07/01/2001.
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#I063 Selected driver installs from section [volume_install] in "d:\windows
\inf\volume.inf".
#I320 Class GUID of device remains: {71A27CDD-812A-11D0-BEC7-08002BE2092F}.
#I060 Set selected driver.
#I058 Selected best compatible driver.
#-166 Device install function: DIF_INSTALLDEVICEFILES.
#I124 Doing copy-only install of "STORAGE\REMOVABLEMEDIA\9&54549EE&0&RM".
#-166 Device install function: DIF_REGISTER_COINSTALLERS.
#I056 Coinstallers registered.
#-166 Device install function: DIF_INSTALLINTERFACES.
#-011 Installing section [volume_install.Interfaces] from "d:\windows\inf
\volume.inf".
#I054 Interfaces installed.
#-166 Device install function: DIF_INSTALLDEVICE.
#I123 Doing full install of "STORAGE\REMOVABLEMEDIA\9&54549EE&0&RM".
#I121 Device install of "STORAGE\REMOVABLEMEDIA\9&54549EE&0&RM" finished
successfully.
--------------------------------------------------
That was at the tail end of a logfile named setupapi.log.0.old which is
1136 KB. There is now a new logfile, setupapi.log, only 1KB long which
doesn't contain anything relevant to the USB. But here it is anyway:
--------------------------------------------------
[SetupAPI Log]
OS Version = 5.1.2600 Service Pack 3
Platform ID = 2 (NT)
Service Pack = 3.0
Suite = 0x0100
Product Type = 1
Architecture = x86
[2011/06/20 15:08:24 800.550]
#-198 Command line processed: "D:\Program Files\Cisco Systems\VPN Client
\cvpnd.exe"
#-166 Device install function: DIF_PROPERTYCHANGE.
#I292 Changing device properties of "ROOT\NET\0000".
#I296 DICS_ENABLE: Enabling device for profile (null).
[2011/06/20 15:25:09 800.743]
#-198 Command line processed: "D:\Program Files\Cisco Systems\VPN Client
\cvpnd.exe"
#-166 Device install function: DIF_PROPERTYCHANGE.
#I292 Changing device properties of "ROOT\NET\0000".
#I300 DICS_DISABLE: Disabling device for profile (null).
---------------------------------------------------
That part is unrelated. This is all stuff that *you* can understand. If you
see anything interesting please enlighten me!

I rebooted again today, and the ports started working again. So it's on
again off again behavior. I think I'll peek inside and see if there's an
extra USB header that I can plug those front two ports in to. After all
this playing around, I can't say positively that it *always* works in
Windows 7 either. I don't use Windows 7 that much and don't hardly ever use
those USB ports in Windows 7. So maybe it *is* a hardware problem.

Thanks for further educating me!

--
-- I'm out of white ink --
 >> Stay informed about: USB port problem 
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Paul

External


Since: Dec 06, 2006
Posts: 513



(Msg. 9) Posted: Tue Jun 21, 2011 6:16 am
Post subject: Re: USB port problem [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Menno Hershberger wrote:

>
> I rebooted again today, and the ports started working again. So it's on
> again off again behavior. I think I'll peek inside and see if there's an
> extra USB header that I can plug those front two ports in to. After all
> this playing around, I can't say positively that it *always* works in
> Windows 7 either. I don't use Windows 7 that much and don't hardly ever use
> those USB ports in Windows 7. So maybe it *is* a hardware problem.
>
> Thanks for further educating me!
>

The USB section of Device Manager, is going to list USB logic blocks
in the Southbridge. And then, any USB devices connected to the ports,
are going to get enumerated, and if there are standard protocol stacks
for them, get installed too. That fills your setupapi.log with all sorts
of entries, and only some of those are critical to getting the USB port working.

You have to decode the VEN/DEV or VID/PID Plug and Play information,
to understand what is installing. You use things like this, to figure out
what you're looking at in setupapi.log . You can also look at the
INF files, and when Windows installs those, they're given names like
"OEM23.INF" instead of their original file names.

http://www.linux-usb.org/usb.ids
http://pciids.sourceforge.net/pci.ids

To start, I'd be looking through setupapi.log for reports of failures. In the
hope that if there is a repetitive condition, you can see the pattern in
the file and focus on that.

Copying the whole file isn't the right answer, as it could be megabytes.
Even selecting sections related to USB and copying those sections out,
would be a whole lot of work.

*******

As you noted in a previous post, USB2 drivers are not provided by
the hardware manufacturer. They're provided by Microsoft. If a
hardware manufacturer includes a USB driver, it is a stub and
calls something like USBPORT.INF. In other words, the installer
calls the standard Microsoft installer.

You can clean out the USB section of device manager, reboot, and
let Windows redetect all the hardware. This would be all fine and
good, if I could guarantee you that all related registry information
would get flushed. But I don't know that for a fact. Windows has
a bad habit of remembering things you would rather it forget.

http://www.usbman.com/Guides/Cleanup%20Device%20Manager%20Safe%20Mode.htm

Note that the procedure there, doesn't address Vista and Windows 7.
It also warns that if you have a USB keyboard and mouse, and
flush everything like they tell you to, you could lose control of the
machine (i.e. cause keyboard, mouse, or both, to stop working).

There is also a script here, that uses "devcon" program, to flush
that section of Device Manager. The script programmatically looks
for things related to USB and tries to kill all of them.

http://www.robvanderwoude.com/devcon.php

"RenewUSB.bat"

You can read the script, and follow the logic it is using.

If you could map the failing item to a particular entry in Device
Manager, you could cause that alone to reinstall, and try to fix things
that way. But that might not clean out things like any USB
storage devices you were using.

Paul
 >> Stay informed about: USB port problem 
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Rob

External


Since: Jun 21, 2011
Posts: 2



(Msg. 10) Posted: Tue Jun 21, 2011 3:26 pm
Post subject: Re: USB port problem [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

On 21/06/2011 06:49, Menno Hershberger wrote:
> Paul wrote in
>
>> Menno Hershberger wrote:
>>> Menno Hershberger wrote in
>>>
>>>
>>>> Menno Hershberger wrote in
>>>>
>>>>
>>>>> Here's what I'm running:
>>>>>
>>>>> Motherboard - Intel DP55KG
>>>>> CPU - Intel Core i7 K 875 @ 2.93Ghz
>>>>> Memory - 8 Gb (3.49 Gb in XP)
>>>>> Nvidia GeForce GTS 250
>>>>> Dual-boot Windows 7 Ultimate 64 bit, XP Pro SP3
>>>>>
>>>>> I built this computer 6 months ago and have been generally
>>>>> satisfied although it didn't quite set the world on fire as I
>>>>> expected.
>>>>>
>>>>> In Windows XP (my preferred OS) I have been experiencing gradually
>>>>> increasing problems with the two front USB ports, the ones on the
>>>>> case. I examined the connection between the case and the
>>>>> motherboard and everything seemed to be OK.
>>>>>
>>>>> I made the mistake of trying to uninstall all the USB hubs,
>>>>> controllers, etc. until my mouse and keyboard quit working. My
>>>>> thoughts were that when the devices reinstalled themselves the
>>>>> problem would be corrected. According the Device Manager, they did,
>>>>> but the mouse never did come back.
>>>>>
>>>>> I restored my XP partition from a disk image from about 10 days
>>>>> ago. So I'm back to square one. When I plug a flash memory stick in
>>>>> one of the front ports, the light comes on but no "Device Connect"
>>>>> sound. If I go into Disk Management it shows but with no drive
>>>>> letter. I can assign it a drive letter, but it still isn't
>>>>> accessible in Windows Explorer. The drive letter I assigned it is
>>>>> there as removable media but clicking on it yields "please insert
>>>>> media".
>>>>>
>>>>> I have the installation CD that came with the motherboard. I ran
>>>>> the chipset drivers installation but it changed nothing.
>>>> Hold everything! When I ran that installation, it ran a bit and the
>>>> window went away. No closing remarks. The ports still didn't work so
>>>> I rebooted into Windows 7 and in my frustration made this post.
>>>>
>>>> Now, back in XP again, the front ports seem to be working
>>>> flawlessly. So maybe the reinstall of the drivers DID fix it, but
>>>> required a reboot to take effect.
>>>>
>>>> I wanted to post this right away so no one would waste a bunch of
>>>> time trying to figure out a solution for me. I've received plenty of
>>>> assistance in these groups and appreciate it all. Just don't want
>>>> anyone to waste any time on this one.
>>>>
>>>> Crossing my fingers.... Smile
>>>
>>> I spoke too soon... Sad
>>> Rebooted for an update and it's back to the same thing again.
>>>
>>
>> Check the setupapi.log file on the C: drive.
>>
>> You should see fresh entries, from the "good" install, followed
>> by a re-enumeration for some reason later. The entries should have
>> date stamps. The file rolls over if it gets big enough, so there
>> may be several files with that root name.
>>
>> For example, my file is C:\WINDOWS\setupapi.log
>>
>> ***********************************************************************
>> ********* [2010/02/24 06:17:06 568.133 Driver Install]
>> #-019 Searching for hardware ID(s):
>> pci\ven_8086&dev_293a&subsys_82771043&rev_02,
>>
>> pci\ven_8086&dev_293a&subsys_82771043,
>> pci\ven_8086&dev_293a&cc_0c0320,
>> pci\ven_8086&dev_293a&cc_0c03
>> #-018 Searching for compatible ID(s): pci\ven_8086&dev_293a&rev_02,
>> pci\ven_8086&dev_293a,
>> pci\ven_8086&cc_0c0320,
>> pci\ven_8086&cc_0c03,
>> pci\ven_8086,
>> pci\cc_0c0320,
>> pci\cc_0c03
>> #-198 Command line processed: C:\WINDOWS\system32\services.exe
>> #I022 Found "PCI\CC_0C0320" in C:\WINDOWS\inf\usbport.inf;
>> Device: "Standard Enhanced PCI to USB
>> Host Controller";
>> Driver: "Standard Enhanced PCI to USB
>> Host Controller";
>> Provider: "Microsoft";
>> Mfg: "(Standard USB Host Controller)";
>> Section name: "EHCI.Dev".
>> #I023 Actual install section: [EHCI.Dev.NT]. Rank: 0x00002005.
>> Effective driver date: 06/01/2002.
>> #-166 Device install function: DIF_SELECTBESTCOMPATDRV.
>> #I063 Selected driver installs from section [EHCI.Dev] in
>> "c:\windows\inf\usbport.inf". #I320 Class GUID of device remains:
>> {36FC9E60-C465-11CF-8056-444553540000}. #I060 Set selected driver.
>> #I058 Selected best compatible driver.
>> #-166 Device install function: DIF_INSTALLDEVICEFILES.
>> #I124 Doing copy-only install of
>> "PCI\VEN_8086&DEV_293A&SUBSYS_82771043&REV_02\3&11583659&0&EF". #-166
>> Device install function: DIF_REGISTER_COINSTALLERS. #I056 Coinstallers
>> registered. #-166 Device install function: DIF_INSTALLINTERFACES.
>> #-011 Installing section [EHCI.Dev.NT.Interfaces] from
>> "c:\windows\inf\usbport.inf". #I054 Interfaces installed.
>> #-166 Device install function: DIF_INSTALLDEVICE.
>> #I123 Doing full install of
>> "PCI\VEN_8086&DEV_293A&SUBSYS_82771043&REV_02\3&11583659&0&EF". #I121
>> Device install of
>> "PCI\VEN_8086&DEV_293A&SUBSYS_82771043&REV_02\3&11583659&0&EF"
>> finished successfully.
>> ***********************************************************************
>
> OK. The log from when I uninstalled everything and didn't get it all back
> would have been lost when I went back 10 days. But after I did that and
> then ran the motherboard CD, it produced this:
> --------------------------------------------------------------------
> [2011/06/19 19:54:15 1608.3 Driver Install]
> #-019 Searching for hardware ID(s): usb\vid_1307&pid_0163&rev_0100,usb\vid_
> 1307&pid_0163
> #-018 Searching for compatible ID(s): usb\class_08&subclass_06&prot_50,usb
> \class_08&subclass_06,usb\class_08
> #-198 Command line processed: D:\WINDOWS\system32\services.exe
> #I022 Found "USB\Class_08&SubClass_06&Prot_50" in D:\WINDOWS\inf
> \usbstor.inf; Device: "USB Mass Storage Device"; Driver: "USB Mass Storage
> Device"; Provider: "Microsoft"; Mfg: "Compatible USB storage device";
> Section name: "USBSTOR_BULK".
> #I087 Driver node not trusted, rank changed from 0x00002000 to 0x0000a000.
> #I023 Actual install section: [USBSTOR_BULK.NT]. Rank: 0x0000a000.
> Effective driver date: 07/01/2001.
> #-166 Device install function: DIF_SELECTBESTCOMPATDRV.
> #I063 Selected driver installs from section [USBSTOR_BULK] in "d:\windows
> \inf\usbstor.inf".
> #I320 Class GUID of device remains: {36FC9E60-C465-11CF-8056-444553540000}.
> #I060 Set selected driver.
> #I058 Selected best compatible driver.
> #-166 Device install function: DIF_INSTALLDEVICEFILES.
> #I124 Doing copy-only install of "USB\VID_1307&PID_0163\64122B132FD053".
> #-166 Device install function: DIF_REGISTER_COINSTALLERS.
> #I056 Coinstallers registered.
> #-166 Device install function: DIF_INSTALLINTERFACES.
> #-011 Installing section [USBSTOR_BULK.NT.Interfaces] from "d:\windows\inf
> \usbstor.inf".
> #I054 Interfaces installed.
> #-166 Device install function: DIF_INSTALLDEVICE.
> #I123 Doing full install of "USB\VID_1307&PID_0163\64122B132FD053".
> #I121 Device install of "USB\VID_1307&PID_0163\64122B132FD053" finished
> successfully.
> [2011/06/19 19:54:19 1608.7 Driver Install]
> #-019 Searching for hardware ID(s): usbstor\diskjetflashts2gjfv10_______
> 0.00,usbstor\diskjetflashts2gjfv10_______,usbstor\diskjetflash,usbstor
> \jetflashts2gjfv10_______0,jetflashts2gjfv10_______0,usbstor
> \gendisk,gendisk
> #-018 Searching for compatible ID(s): usbstor\disk,usbstor\raw
> #-198 Command line processed: D:\WINDOWS\system32\services.exe
> #I022 Found "GenDisk" in D:\WINDOWS\inf\disk.inf; Device: "Disk drive";
> Driver: "Disk drive"; Provider: "Microsoft"; Mfg: "(Standard disk drives)";
> Section name: "disk_install".
> #I023 Actual install section: [disk_install.NT]. Rank: 0x00000006.
> Effective driver date: 07/01/2001.
> #-166 Device install function: DIF_SELECTBESTCOMPATDRV.
> #I063 Selected driver installs from section [disk_install] in "d:\windows
> \inf\disk.inf".
> #I320 Class GUID of device remains: {4D36E967-E325-11CE-BFC1-08002BE10318}.
> #I060 Set selected driver.
> #I058 Selected best compatible driver.
> #-166 Device install function: DIF_INSTALLDEVICEFILES.
> #I124 Doing copy-only install of "USBSTOR\DISK&VEN_JETFLASH&PROD_TS2GJFV10
> &REV_0.00\64122B132FD053&0".
> #-166 Device install function: DIF_REGISTER_COINSTALLERS.
> #I056 Coinstallers registered.
> #-166 Device install function: DIF_INSTALLINTERFACES.
> #-011 Installing section [disk_install.NT.Interfaces] from "d:\windows\inf
> \disk.inf".
> #I054 Interfaces installed.
> #-166 Device install function: DIF_INSTALLDEVICE.
> #I123 Doing full install of "USBSTOR\DISK&VEN_JETFLASH&PROD_TS2GJFV10&REV_
> 0.00\64122B132FD053&0".
> #I121 Device install of "USBSTOR\DISK&VEN_JETFLASH&PROD_TS2GJFV10&REV_0.00
> \64122B132FD053&0" finished successfully.
> [2011/06/19 19:54:24 1608.11 Driver Install]
> #-019 Searching for hardware ID(s): storage\volume
> #-018 Searching for compatible ID(s): storage\volume
> #-198 Command line processed: D:\WINDOWS\system32\services.exe
> #I022 Found "STORAGE\Volume" in D:\WINDOWS\inf\volume.inf; Device: "Generic
> volume"; Driver: "Generic volume"; Provider: "Microsoft"; Mfg: "Microsoft";
> Section name: "volume_install".
> #I087 Driver node not trusted, rank changed from 0x00000000 to 0x0000c000.
> #I023 Actual install section: [volume_install]. Rank: 0x0000c000. Effective
> driver date: 07/01/2001.
> #-166 Device install function: DIF_SELECTBESTCOMPATDRV.
> #I063 Selected driver installs from section [volume_install] in "d:\windows
> \inf\volume.inf".
> #I320 Class GUID of device remains: {71A27CDD-812A-11D0-BEC7-08002BE2092F}.
> #I060 Set selected driver.
> #I058 Selected best compatible driver.
> #-166 Device install function: DIF_INSTALLDEVICEFILES.
> #I124 Doing copy-only install of "STORAGE\REMOVABLEMEDIA\9&54549EE&0&RM".
> #-166 Device install function: DIF_REGISTER_COINSTALLERS.
> #I056 Coinstallers registered.
> #-166 Device install function: DIF_INSTALLINTERFACES.
> #-011 Installing section [volume_install.Interfaces] from "d:\windows\inf
> \volume.inf".
> #I054 Interfaces installed.
> #-166 Device install function: DIF_INSTALLDEVICE.
> #I123 Doing full install of "STORAGE\REMOVABLEMEDIA\9&54549EE&0&RM".
> #I121 Device install of "STORAGE\REMOVABLEMEDIA\9&54549EE&0&RM" finished
> successfully.
> --------------------------------------------------
> That was at the tail end of a logfile named setupapi.log.0.old which is
> 1136 KB. There is now a new logfile, setupapi.log, only 1KB long which
> doesn't contain anything relevant to the USB. But here it is anyway:
> --------------------------------------------------
> [SetupAPI Log]
> OS Version = 5.1.2600 Service Pack 3
> Platform ID = 2 (NT)
> Service Pack = 3.0
> Suite = 0x0100
> Product Type = 1
> Architecture = x86
> [2011/06/20 15:08:24 800.550]
> #-198 Command line processed: "D:\Program Files\Cisco Systems\VPN Client
> \cvpnd.exe"
> #-166 Device install function: DIF_PROPERTYCHANGE.
> #I292 Changing device properties of "ROOT\NET\0000".
> #I296 DICS_ENABLE: Enabling device for profile (null).
> [2011/06/20 15:25:09 800.743]
> #-198 Command line processed: "D:\Program Files\Cisco Systems\VPN Client
> \cvpnd.exe"
> #-166 Device install function: DIF_PROPERTYCHANGE.
> #I292 Changing device properties of "ROOT\NET\0000".
> #I300 DICS_DISABLE: Disabling device for profile (null).
> ---------------------------------------------------
> That part is unrelated. This is all stuff that *you* can understand. If you
> see anything interesting please enlighten me!
>
> I rebooted again today, and the ports started working again. So it's on
> again off again behavior. I think I'll peek inside and see if there's an
> extra USB header that I can plug those front two ports in to. After all
> this playing around, I can't say positively that it *always* works in
> Windows 7 either. I don't use Windows 7 that much and don't hardly ever use
> those USB ports in Windows 7. So maybe it *is* a hardware problem.
>
> Thanks for further educating me!

Trying another USB header is a good idea. If that also fails
in a similar way, the problem could still be with the wiring
to the front panel, even if it looks ok, visually. I have seen
several system cases with poor front panel wiring. If confirmed,
you may be able to get replacement wiring from the case manufacturer,
or install a USB panel into a free bay (eg legacy floppy drive bay.)

One more thing to check: Have you tried the devices which you
are plugging into the front panel sockets on the rear sockets?
The reason I mention this is that modern motherboards will
detect a faulty device (eg one which causes a USB power overload)
and disable the pair of ports in question (or, sometimes, all USB
ports.)
This kind of protection is sometimes called a 'silicon fuse'.
When the bad device is unplugged AND the system is rebooted,
the port will work again (until the bad device is re-inserted.)
HTH,
--
Rob
 >> Stay informed about: USB port problem 
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Paul

External


Since: Dec 06, 2006
Posts: 513



(Msg. 11) Posted: Wed Jun 22, 2011 5:39 am
Post subject: Re: USB port problem [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Rob wrote:

> This kind of protection is sometimes called a 'silicon fuse'.
> When the bad device is unplugged AND the system is rebooted,
> the port will work again (until the bad device is re-inserted.)
> HTH,

This can be done with a Polyfuse, and the OC# signal.

+5 supply -------- Polyfuse -------+----------> To USB connector +5V pin
|
|
v
To OC# logic input
on Southbridge.
[OC = OverCurrent]

When the Polyfuse opens on an overload, the rail voltage on
the +5V pin on the right, drops to zero, and the hardware can be
alerted to the fact, by seeing a state change on OC#.

OC# is also used in older designs, by a "smart front panel".
The front panel can monitor current flow, and send OC# back
to the motherboards. Some of the cheaper motherboard
companies do it that way, to save component cost, and
make a nuisance of themselves. (One of the pins on their
2x5 connector, is OC#.) I don't think motherboards
are built like that any more, but some older ones were.
Builders would ground the OC# by accident, and not be
able to get the USB ports working Smile

I don't know what happens, when OC# is asserted, and what
a "normal" response would be. Maybe just a dialog box,
stating there is an overload ? I don't know if there
are any additional steps carried out.

Laptops are sometimes equipped with a silicon power bug
(like an 8 pin DIP chip), where the bug opens the power signal
with a MOSFET, and also has a logic output flag signal
which can be connected to OC# for monitoring.

The Southbridge might have half a dozen OC# signals on it,
to allow individual ports or pairs or the like, to report
their status. So there is more than one signal available
for monitoring.

It takes time for the Polyfuse above to cool off and
recrystallize. And then it's ready to conduct current
again.

Simply monitoring the voltage on the +5V pin on the
USB connector, can tell you what the motherboard is
thinking. And what level might be present on OC#.

Paul
 >> Stay informed about: USB port problem 
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mhersh221

External


Since: Dec 04, 2004
Posts: 96



(Msg. 12) Posted: Wed Jun 22, 2011 2:47 pm
Post subject: Re: USB port problem [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Rob wrote in


> On 21/06/2011 06:49, Menno Hershberger wrote:
>> Paul wrote in
>>
>>> Menno Hershberger wrote:
>>>> Menno Hershberger wrote in
>>>>
>>>>
>>>>> Menno Hershberger wrote in
>>>>>
>>>>>
>>>>>> Here's what I'm running:
>>>>>>
>>>>>> Motherboard - Intel DP55KG
>>>>>> CPU - Intel Core i7 K 875 @ 2.93Ghz
>>>>>> Memory - 8 Gb (3.49 Gb in XP)
>>>>>> Nvidia GeForce GTS 250
>>>>>> Dual-boot Windows 7 Ultimate 64 bit, XP Pro SP3
>>>>>>
>>>>>> I built this computer 6 months ago and have been generally
>>>>>> satisfied although it didn't quite set the world on fire as I
>>>>>> expected.
>>>>>>
>>>>>> In Windows XP (my preferred OS) I have been experiencing
>>>>>> gradually increasing problems with the two front USB ports, the
>>>>>> ones on the case. I examined the connection between the case and
>>>>>> the motherboard and everything seemed to be OK.
>>>>>>
>>>>>> I made the mistake of trying to uninstall all the USB hubs,
>>>>>> controllers, etc. until my mouse and keyboard quit working. My
>>>>>> thoughts were that when the devices reinstalled themselves the
>>>>>> problem would be corrected. According the Device Manager, they
>>>>>> did, but the mouse never did come back.
>>>>>>
>>>>>> I restored my XP partition from a disk image from about 10 days
>>>>>> ago. So I'm back to square one. When I plug a flash memory stick
>>>>>> in one of the front ports, the light comes on but no "Device
>>>>>> Connect" sound. If I go into Disk Management it shows but with no
>>>>>> drive letter. I can assign it a drive letter, but it still isn't
>>>>>> accessible in Windows Explorer. The drive letter I assigned it is
>>>>>> there as removable media but clicking on it yields "please insert
>>>>>> media".
>>>>>>
>>>>>> I have the installation CD that came with the motherboard. I ran
>>>>>> the chipset drivers installation but it changed nothing.
>>>>> Hold everything! When I ran that installation, it ran a bit and
>>>>> the window went away. No closing remarks. The ports still didn't
>>>>> work so I rebooted into Windows 7 and in my frustration made this
>>>>> post.
>>>>>
>>>>> Now, back in XP again, the front ports seem to be working
>>>>> flawlessly. So maybe the reinstall of the drivers DID fix it, but
>>>>> required a reboot to take effect.
>>>>>
>>>>> I wanted to post this right away so no one would waste a bunch of
>>>>> time trying to figure out a solution for me. I've received plenty
>>>>> of assistance in these groups and appreciate it all. Just don't
>>>>> want anyone to waste any time on this one.
>>>>>
>>>>> Crossing my fingers.... Smile
>>>>
>>>> I spoke too soon... Sad
>>>> Rebooted for an update and it's back to the same thing again.
>>>>
>>>
>>> Check the setupapi.log file on the C: drive.
>>>
>>> You should see fresh entries, from the "good" install, followed
>>> by a re-enumeration for some reason later. The entries should have
>>> date stamps. The file rolls over if it gets big enough, so there
>>> may be several files with that root name.
>>>
>>> For example, my file is C:\WINDOWS\setupapi.log
>>>
>>> *********************************************************************
>>> ** ********* [2010/02/24 06:17:06 568.133 Driver Install]
>>> #-019 Searching for hardware ID(s):
>>> pci\ven_8086&dev_293a&subsys_82771043&rev_02,
>>>
>>>
>>> pci\ven_8086&dev_293a&subsys_82771043,
>>>
>>> pci\ven_8086&dev_293a&cc_0c0320,
>>> pci\ven_8086&dev_293a&cc_0c03
>>> #-018 Searching for compatible ID(s): pci\ven_8086&dev_293a&rev_02,
>>> pci\ven_8086&dev_293a,
>>> pci\ven_8086&cc_0c0320,
>>> pci\ven_8086&cc_0c03,
>>> pci\ven_8086,
>>> pci\cc_0c0320,
>>> pci\cc_0c03
>>> #-198 Command line processed: C:\WINDOWS\system32\services.exe
>>> #I022 Found "PCI\CC_0C0320" in C:\WINDOWS\inf\usbport.inf;
>>> Device: "Standard Enhanced PCI to
>>> USB Host Controller";
>>> Driver: "Standard Enhanced PCI to
>>> USB Host Controller";
>>> Provider: "Microsoft";
>>> Mfg: "(Standard USB Host
>>> Controller)";
>>> Section name: "EHCI.Dev".
>>> #I023 Actual install section: [EHCI.Dev.NT]. Rank: 0x00002005.
>>> Effective driver date: 06/01/2002.
>>> #-166 Device install function: DIF_SELECTBESTCOMPATDRV.
>>> #I063 Selected driver installs from section [EHCI.Dev] in
>>> "c:\windows\inf\usbport.inf". #I320 Class GUID of device remains:
>>> {36FC9E60-C465-11CF-8056-444553540000}. #I060 Set selected driver.
>>> #I058 Selected best compatible driver.
>>> #-166 Device install function: DIF_INSTALLDEVICEFILES.
>>> #I124 Doing copy-only install of
>>> "PCI\VEN_8086&DEV_293A&SUBSYS_82771043&REV_02\3&11583659&0&EF".
>>> #-166 Device install function: DIF_REGISTER_COINSTALLERS. #I056
>>> Coinstallers registered. #-166 Device install function:
>>> DIF_INSTALLINTERFACES. #-011 Installing section
>>> [EHCI.Dev.NT.Interfaces] from "c:\windows\inf\usbport.inf". #I054
>>> Interfaces installed. #-166 Device install function:
>>> DIF_INSTALLDEVICE. #I123 Doing full install of
>>> "PCI\VEN_8086&DEV_293A&SUBSYS_82771043&REV_02\3&11583659&0&EF".
>>> #I121 Device install of
>>> "PCI\VEN_8086&DEV_293A&SUBSYS_82771043&REV_02\3&11583659&0&EF"
>>> finished successfully.
>>> *********************************************************************
>>> **
>>
>> OK. The log from when I uninstalled everything and didn't get it all
>> back would have been lost when I went back 10 days. But after I did
>> that and then ran the motherboard CD, it produced this:
>> --------------------------------------------------------------------
>> [2011/06/19 19:54:15 1608.3 Driver Install]
>> #-019 Searching for hardware ID(s):
>> usb\vid_1307&pid_0163&rev_0100,usb\vid_ 1307&pid_0163
>> #-018 Searching for compatible ID(s):
>> usb\class_08&subclass_06&prot_50,usb
>> \class_08&subclass_06,usb\class_08 #-198 Command line processed:
>> D:\WINDOWS\system32\services.exe #I022 Found
>> "USB\Class_08&SubClass_06&Prot_50" in D:\WINDOWS\inf \usbstor.inf;
>> Device: "USB Mass Storage Device"; Driver: "USB Mass Storage Device";
>> Provider: "Microsoft"; Mfg: "Compatible USB storage device"; Section
>> name: "USBSTOR_BULK". #I087 Driver node not trusted, rank changed
>> from 0x00002000 to 0x0000a000. #I023 Actual install section:
>> [USBSTOR_BULK.NT]. Rank: 0x0000a000. Effective driver date:
>> 07/01/2001. #-166 Device install function: DIF_SELECTBESTCOMPATDRV.
>> #I063 Selected driver installs from section [USBSTOR_BULK] in
>> "d:\windows \inf\usbstor.inf".
>> #I320 Class GUID of device remains:
>> {36FC9E60-C465-11CF-8056-444553540000}. #I060 Set selected driver.
>> #I058 Selected best compatible driver.
>> #-166 Device install function: DIF_INSTALLDEVICEFILES.
>> #I124 Doing copy-only install of
>> "USB\VID_1307&PID_0163\64122B132FD053". #-166 Device install
>> function: DIF_REGISTER_COINSTALLERS. #I056 Coinstallers registered.
>> #-166 Device install function: DIF_INSTALLINTERFACES.
>> #-011 Installing section [USBSTOR_BULK.NT.Interfaces] from
>> "d:\windows\inf \usbstor.inf".
>> #I054 Interfaces installed.
>> #-166 Device install function: DIF_INSTALLDEVICE.
>> #I123 Doing full install of "USB\VID_1307&PID_0163\64122B132FD053".
>> #I121 Device install of "USB\VID_1307&PID_0163\64122B132FD053"
>> finished successfully.
>> [2011/06/19 19:54:19 1608.7 Driver Install]
>> #-019 Searching for hardware ID(s):
>> usbstor\diskjetflashts2gjfv10_______
>> 0.00,usbstor\diskjetflashts2gjfv10_______,usbstor\diskjetflash,usbstor
>> \jetflashts2gjfv10_______0,jetflashts2gjfv10_______0,usbstor
>> \gendisk,gendisk
>> #-018 Searching for compatible ID(s): usbstor\disk,usbstor\raw
>> #-198 Command line processed: D:\WINDOWS\system32\services.exe
>> #I022 Found "GenDisk" in D:\WINDOWS\inf\disk.inf; Device: "Disk
>> drive"; Driver: "Disk drive"; Provider: "Microsoft"; Mfg: "(Standard
>> disk drives)"; Section name: "disk_install".
>> #I023 Actual install section: [disk_install.NT]. Rank: 0x00000006.
>> Effective driver date: 07/01/2001.
>> #-166 Device install function: DIF_SELECTBESTCOMPATDRV.
>> #I063 Selected driver installs from section [disk_install] in
>> "d:\windows \inf\disk.inf".
>> #I320 Class GUID of device remains:
>> {4D36E967-E325-11CE-BFC1-08002BE10318}. #I060 Set selected driver.
>> #I058 Selected best compatible driver.
>> #-166 Device install function: DIF_INSTALLDEVICEFILES.
>> #I124 Doing copy-only install of
>> "USBSTOR\DISK&VEN_JETFLASH&PROD_TS2GJFV10
>> &REV_0.00\64122B132FD053&0". #-166 Device install function:
>> DIF_REGISTER_COINSTALLERS. #I056 Coinstallers registered.
>> #-166 Device install function: DIF_INSTALLINTERFACES.
>> #-011 Installing section [disk_install.NT.Interfaces] from
>> "d:\windows\inf \disk.inf".
>> #I054 Interfaces installed.
>> #-166 Device install function: DIF_INSTALLDEVICE.
>> #I123 Doing full install of
>> "USBSTOR\DISK&VEN_JETFLASH&PROD_TS2GJFV10&REV_
>> 0.00\64122B132FD053&0". #I121 Device install of
>> "USBSTOR\DISK&VEN_JETFLASH&PROD_TS2GJFV10&REV_0.00 \64122B132FD053&0"
>> finished successfully. [2011/06/19 19:54:24 1608.11 Driver Install]
>> #-019 Searching for hardware ID(s): storage\volume
>> #-018 Searching for compatible ID(s): storage\volume
>> #-198 Command line processed: D:\WINDOWS\system32\services.exe
>> #I022 Found "STORAGE\Volume" in D:\WINDOWS\inf\volume.inf; Device:
>> "Generic volume"; Driver: "Generic volume"; Provider: "Microsoft";
>> Mfg: "Microsoft"; Section name: "volume_install".
>> #I087 Driver node not trusted, rank changed from 0x00000000 to
>> 0x0000c000. #I023 Actual install section: [volume_install]. Rank:
>> 0x0000c000. Effective driver date: 07/01/2001.
>> #-166 Device install function: DIF_SELECTBESTCOMPATDRV.
>> #I063 Selected driver installs from section [volume_install] in
>> "d:\windows \inf\volume.inf".
>> #I320 Class GUID of device remains:
>> {71A27CDD-812A-11D0-BEC7-08002BE2092F}. #I060 Set selected driver.
>> #I058 Selected best compatible driver.
>> #-166 Device install function: DIF_INSTALLDEVICEFILES.
>> #I124 Doing copy-only install of
>> "STORAGE\REMOVABLEMEDIA\9&54549EE&0&RM". #-166 Device install
>> function: DIF_REGISTER_COINSTALLERS. #I056 Coinstallers registered.
>> #-166 Device install function: DIF_INSTALLINTERFACES.
>> #-011 Installing section [volume_install.Interfaces] from
>> "d:\windows\inf \volume.inf".
>> #I054 Interfaces installed.
>> #-166 Device install function: DIF_INSTALLDEVICE.
>> #I123 Doing full install of "STORAGE\REMOVABLEMEDIA\9&54549EE&0&RM".
>> #I121 Device install of "STORAGE\REMOVABLEMEDIA\9&54549EE&0&RM"
>> finished successfully.
>> --------------------------------------------------
>> That was at the tail end of a logfile named setupapi.log.0.old which
>> is 1136 KB. There is now a new logfile, setupapi.log, only 1KB long
>> which doesn't contain anything relevant to the USB. But here it is
>> anyway: --------------------------------------------------
>> [SetupAPI Log]
>> OS Version = 5.1.2600 Service Pack 3
>> Platform ID = 2 (NT)
>> Service Pack = 3.0
>> Suite = 0x0100
>> Product Type = 1
>> Architecture = x86
>> [2011/06/20 15:08:24 800.550]
>> #-198 Command line processed: "D:\Program Files\Cisco Systems\VPN
>> Client \cvpnd.exe"
>> #-166 Device install function: DIF_PROPERTYCHANGE.
>> #I292 Changing device properties of "ROOT\NET\0000".
>> #I296 DICS_ENABLE: Enabling device for profile (null).
>> [2011/06/20 15:25:09 800.743]
>> #-198 Command line processed: "D:\Program Files\Cisco Systems\VPN
>> Client \cvpnd.exe"
>> #-166 Device install function: DIF_PROPERTYCHANGE.
>> #I292 Changing device properties of "ROOT\NET\0000".
>> #I300 DICS_DISABLE: Disabling device for profile (null).
>> ---------------------------------------------------
>> That part is unrelated. This is all stuff that *you* can understand.
>> If you see anything interesting please enlighten me!
>>
>> I rebooted again today, and the ports started working again. So it's
>> on again off again behavior. I think I'll peek inside and see if
>> there's an extra USB header that I can plug those front two ports in
>> to. After all this playing around, I can't say positively that it
>> *always* works in Windows 7 either. I don't use Windows 7 that much
>> and don't hardly ever use those USB ports in Windows 7. So maybe it
>> *is* a hardware problem.
>>
>> Thanks for further educating me!
>
> Trying another USB header is a good idea. If that also fails
> in a similar way, the problem could still be with the wiring
> to the front panel, even if it looks ok, visually. I have seen
> several system cases with poor front panel wiring. If confirmed,
> you may be able to get replacement wiring from the case manufacturer,
> or install a USB panel into a free bay (eg legacy floppy drive bay.)
>
> One more thing to check: Have you tried the devices which you
> are plugging into the front panel sockets on the rear sockets?
> The reason I mention this is that modern motherboards will
> detect a faulty device (eg one which causes a USB power overload)
> and disable the pair of ports in question (or, sometimes, all USB
> ports.)
> This kind of protection is sometimes called a 'silicon fuse'.
> When the bad device is unplugged AND the system is rebooted,
> the port will work again (until the bad device is re-inserted.)
> HTH,

My back USB ports are full. Two printers, mouse, keyboard, a scanner, and
a 4 port hub. All those are functional. When the front ones don't work, I
use the 4 port hub. I have several memory sticks, 2 external USB hard
drives, a USB wireless adapter, and a cord that connects to my digital
camera. These are the things that go in front, but usually just one at a
time. When one works, they all work. And vice versa. When they *don't*
work, the LED's on the items that have them always light up, so there's
power to the ports all the time.

I did change to a different header but the behavior remains the same.
Changing the ports on the case would be major surgery. The case looked
good on paper but when I got it, it turned out to be a huge, heavy and
complicated. It looks pretty tame at http://tinyurl.com/69ynsff but looks
can be deceiving. The power and reset buttons some audio jacks, an
external eSata socker, and the two USB ports are on a slanted
"dashboard" on top. That part can't even be seen from the inside. The
damn thing weighs a ton and is so tall that I had to leave it stick out
from under my hutch about 7 inches in order to access the power switch
and USB ports.

--
-- I'm out of white ink --
 >> Stay informed about: USB port problem 
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Paul

External


Since: Dec 06, 2006
Posts: 513



(Msg. 13) Posted: Wed Jun 22, 2011 4:18 pm
Post subject: Re: USB port problem [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Menno Hershberger wrote:

>
> My back USB ports are full. Two printers, mouse, keyboard, a scanner, and
> a 4 port hub. All those are functional. When the front ones don't work, I
> use the 4 port hub. I have several memory sticks, 2 external USB hard
> drives, a USB wireless adapter, and a cord that connects to my digital
> camera. These are the things that go in front, but usually just one at a
> time. When one works, they all work. And vice versa. When they *don't*
> work, the LED's on the items that have them always light up, so there's
> power to the ports all the time.
>
> I did change to a different header but the behavior remains the same.
> Changing the ports on the case would be major surgery. The case looked
> good on paper but when I got it, it turned out to be a huge, heavy and
> complicated. It looks pretty tame at http://tinyurl.com/69ynsff but looks
> can be deceiving. The power and reset buttons some audio jacks, an
> external eSata socker, and the two USB ports are on a slanted
> "dashboard" on top. That part can't even be seen from the inside. The
> damn thing weighs a ton and is so tall that I had to leave it stick out
> from under my hutch about 7 inches in order to access the power switch
> and USB ports.
>

Have you tried a low speed USB device on the front ? Does that work
consistently ? Perhaps you could move the optical mouse up front for
a test ? A low speed device, is to test whether your problem is only
"high speed related".

How many other computers have you built ? Would you happen to
have a 2x5 USB to slot adapter assembly from another motherboard ?
What happens if you take the side off the PC, connect a slot adapter
assembly instead of your top front panel, and use the slot adapter
USB ports ? The purpose of this test, is to compare the
electrical performance of the top front panel, versus a
known good USB assembly.

This is an example of such an adapter. It connects two dual headers to
make four rear connectors. You'd use a dual or a quad like this, as a means
to test the USB 2x5 headers on your motherboard. Assemblies like this
usually work. The assembly in the computer case, may be built on a
PCB, and sometimes the engineers gets a little too clever for
their own good, and they add filter components, series resistors
and the like. As a general rule, the companies that make computer
cases are "metal bangers" and they tend to sub-contract the making
of the front panel PCB thing. And in some cases, they don't even
bother to verify what they sub-contracted (because all their staff
are metal shop workers).

http://us.estore.asus.com/index.php?l=product_images&p=2091

Paul
 >> Stay informed about: USB port problem 
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